Welcome to the Rawlings Sport Gears Store FAQ page! We’re here to help you with any questions about our products, shipping, payments, and more. Below you’ll find answers to our most commonly asked questions.

Product Questions

Q: What types of baseball and softball products do you offer?
A: We carry a complete range of baseball and softball gear including gloves, bats, cleats, batting gloves, apparel, uniforms, accessories, and training equipment. Whether you’re a player, coach, or fan, we have everything you need for the game.
Q: Are your products authentic Rawlings gear?
A: Yes! We are an authorized Rawlings retailer. All our products are 100% authentic and guaranteed to meet Rawlings’ high quality standards.
Q: Do you offer team/volume discounts?
A: Yes, we offer special pricing for team and bulk orders. Please contact our customer service team at [email protected] for more information.

Shipping & Delivery

Q: Where do you ship from and how long does processing take?
A: All orders are processed and shipped from our warehouse in Memphis, TN, USA within 1-2 business days.
Q: What shipping options are available?
A: We offer two shipping methods:
– Standard Shipping ($12.95): Shipped via DHL/FedEx, delivered in 10-15 business days after shipping
– Free Shipping: Available on orders over $50 via EMS, delivered in 15-25 business days after shipping
Q: Do you ship worldwide?
A: We ship globally with a few exceptions. Currently, we cannot ship to some Asian countries and remote/conflict regions. Please check your country availability at checkout.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this to follow your package’s journey to your doorstep.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 15 days of receipt. Items must be unused and in original packaging with tags attached. Please contact our customer service team to initiate a return.
Q: What if my product is defective or damaged?
A: We stand behind the quality of our products. If you receive a defective or damaged item, please contact us immediately at [email protected] and we’ll make it right.

Payment & Security

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption technology to protect your personal and payment information throughout the checkout process.

Account Management

Q: Do I need to create an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders, save your information for faster checkout, and view order history.
Q: I forgot my password. How can I reset it?
A: Click on the “Forgot Password” link on the login page and follow the instructions sent to your email.
Still have questions? Our customer support team is here to help!
Email us at: [email protected]
We respond to all inquiries within 24 business hours.