At Rawlings Sport Gears Store, we are dedicated to providing top-quality baseball and softball gear to players and enthusiasts worldwide. Our goal is to ensure you have a seamless experience from order placement to delivery. Below, you’ll find detailed information about our shipping and returns processes.
Shipping Information
We offer reliable shipping options to get your gear to you quickly and efficiently. Here’s what you need to know:
- Order Processing Time: All orders are processed within 1-2 business days after payment confirmation.
- Shipping Methods & Times:
- Standard Shipping: Shipped via DHL or FedEx. Delivery within 10-15 business days after shipment. Shipping fee: $12.95.
- Free Shipping: Available on orders over $50, shipped via EMS. Delivery within 15-25 business days after shipment.
- Shipping Regions: We ship globally, excluding Asia and certain remote areas due to logistical constraints.
Returns & Exchanges Policy
We stand behind the quality of our products and want you to be completely satisfied with your purchase. If you’re not happy with an item, we offer a straightforward returns and exchanges process within 15 days of receiving your order.
How to Initiate a Return or Exchange
Follow these simple steps to request a return or exchange:
- Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return/Exchange Request” and include your order number.
- Provide Details: In your email, specify the reason for the return or exchange and whether you prefer a refund, store credit, or an exchange for a different size or product.
- Receive Instructions: We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and shipping instructions.
- Ship the Item: Package the unused item in its original packaging, include a copy of your order confirmation, and ship it to the address provided. We recommend using a trackable shipping service for your protection.
- Processing: Once we receive and inspect the item, we will process your request promptly.
Non-Returnable Items
For health and safety reasons, we cannot accept returns or exchanges on the following items:
- Baseball Cleats (if worn outdoors)
- Baseball Socks
- Batting Gloves (if used)
- Baseballs (if used or removed from original packaging)
- Apparel & Uniforms (if the hygiene seal is broken or tags are removed)
Refund Timing & Method
After we receive and inspect your return, please allow:
- 1-2 business days for us to process your return.
- Refund Methods:
- Credit/Debit Card (Visa, MasterCard, JCB) & PayPal: Refunds will be issued to your original payment method within 5-10 business days, depending on your bank’s processing time.
- Store Credit: Issued immediately as a digital gift card code via email upon approval.
Note: Original shipping fees are non-refundable. For exchanges, we cover the standard shipping cost to send the replacement item.
Need Help?
If you have any questions about our shipping or returns policy, don’t hesitate to contact our friendly team at [email protected]. We’re here to ensure you have a great experience with Rawlings Sport Gears Store!
Store Address: 4074 Lightning Point Drive, Memphis, US 38104